MYSOUL FITNESS

Privacy Policy

Last updated: September 2026

At MYSOUL FITNESS, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how MYSOUL FITNESS collects, uses, stores and protects personal information when you visit our website, contact us, book a class, purchase a membership, purchase a service or otherwise interact with us.

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1. WHO WE ARE

MYSOUL FITNESS

Email: mysoulfitnesspt@gmail.com
Phone/WhatsApp: 07464 169037
Instagram: @MYSOULFITNESS

For questions about your personal information or this Privacy Policy, please contact us using the details above.

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2. INFORMATION WE MAY COLLECT

Depending on how you interact with MYSOUL FITNESS, we may collect information such as:

• Your name
• Email address
• Telephone or WhatsApp number
• Booking information
• Membership information
• Payment and transaction information
• Information you provide when contacting us
• Information relating to your use of our website
• Information you voluntarily provide about your fitness, injuries, physical limitations or other relevant health considerations when necessary for your participation in our services

We only ask for information that is relevant to providing our services and managing our relationship with you.

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3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

• Visit or use our website
• Contact us by email, phone or WhatsApp
• Book a class
• Purchase a pay-as-you-go class
• Purchase a MYSOUL membership
• Purchase Personal Training
• Complete a form or provide information directly to us
• Communicate with us through social media

We may also receive certain information from service providers that help us operate MYSOUL FITNESS, such as payment and booking platforms.

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4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process bookings and payments
• Manage your MYSOUL membership
• Provide fitness and Personal Training services
• Communicate with you about bookings, memberships and services
• Respond to enquiries and customer support requests
• Manage cancellations and refunds
• Keep appropriate business and financial records
• Improve our website and services
• Maintain the security of our website and systems
• Meet legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so under applicable data protection law. The appropriate lawful basis depends on the particular information and why we are processing it.

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5. PAYMENTS

Payments for MYSOUL FITNESS services may be processed through third-party payment providers such as Stripe.

When you make a payment, your payment information may be processed directly by the payment provider.

MYSOUL FITNESS does not need to store your full card number or security code.

Payment providers may process information in accordance with their own privacy policies and terms.

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6. BOOKINGS

When you book a MYSOUL FITNESS class or service, we may use your personal information to:

• Identify your booking
• Confirm your booking
• Manage attendance
• Contact you about changes to your booking
• Manage cancellations or other booking-related matters

Booking information may be processed through third-party booking systems used by MYSOUL FITNESS.

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7. HEALTH & FITNESS INFORMATION

For certain fitness or Personal Training services, you may voluntarily provide information about injuries, physical limitations, medical considerations or other health-related information.

This information may be used only where necessary to help us provide services safely and appropriately.

Health information is considered particularly sensitive personal information under data protection law. Where we process this type of information, we will do so only where we have an appropriate legal basis and any additional condition required by law.

Please do not provide health information that is not relevant to your participation or our services.

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8. WHO WE MAY SHARE YOUR INFORMATION WITH 

We may share relevant personal information with trusted third-party service providers where necessary to operate MYSOUL FITNESS.

These may include:

• Payment providers such as Stripe
• Website providers such as Wix
• Booking and scheduling providers
• Email or communication providers
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where we are legally required to do so

We only share information where there is a legitimate reason and, where required, an appropriate lawful basis.

The ICO recommends that privacy notices explain who personal information is shared with or the categories of organisations receiving it.

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9. MARKETING

We may occasionally contact you about MYSOUL FITNESS classes, memberships, events, offers or services where permitted by law.

Where marketing consent is required, we will ask for it.

You can ask us to stop sending you marketing communications at any time.

You can contact us at:

mysoulfitnesspt@gmail.com

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10. SOCIAL MEDIA

MYSOUL FITNESS may use social media platforms such as Instagram to communicate with customers and promote our services.

If you interact with our social media pages, the relevant social media platform may collect and process information about you according to its own privacy policy.

Please avoid sending sensitive personal information to us through public social media comments.

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11. WEBSITE & COOKIES

Our website is hosted using Wix.

Our website and third-party services may use cookies or similar technologies to operate the website, understand how it is used and improve the user experience.

Some cookies may be necessary for the website to function, while others may require your consent depending on their purpose and applicable law.

You can manage cookie preferences through the website where applicable.

The ICO advises businesses to explain how cookies are used and, where non-essential cookies are involved, obtain the appropriate user consent.

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12. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Provide our services
• Manage memberships and bookings
• Maintain appropriate business records
• Meet accounting and legal requirements
• Resolve disputes or enquiries
• Protect our legal rights

Different types of information may be kept for different periods.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

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13. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure.

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14. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information where applicable
• Ask us to restrict certain processing
• Object to certain processing
• Withdraw consent where we rely on consent
• Request your information in a portable format where applicable

These rights are subject to certain legal exceptions.

The ICO confirms that privacy information should explain people’s data protection rights and how they can exercise them.

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15. HOW TO REQUEST YOUR INFORMATION

If you would like to exercise your data protection rights or have a question about how we use your information, please contact:

MYSOUL FITNESS
📧 mysoulfitnesspt@gmail.com
📱 07464 169037

We will respond to your request in accordance with applicable data protection law.

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16. COMPLAINTS

If you have concerns about how MYSOUL FITNESS handles your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

Information Commissioner’s Office
Website: ico.org.uk

The ICO is the UK’s independent regulator for data protection and information rights.

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17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

The latest version will always be made available on our website.

Last updated: September 2026

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MYSOUL FITNESS

Move. Connect. Feel Your Soul